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MARCH 14, 2025: ENDING POP AND IMAP SERVICES

*Affected users would have received an email on March 11, 2025. 

Affected User Group: 

Google is ending support for sign-ins that require sharing your Kent State email and password directly. This largely affects those using native mail apps (the Outlook app, the Apple Mail app) on their mobile devices. Failure to take action will result in login errors and blocked email access. Changing your password will not resolve the issue.  Affected users would have received an email on March 11, 2025. 

Recommended Fix: 

Remove and reconnect your @kent.edu email account within the app you are currently using. Forcing a new addition of that account will reconfigure the login correctly. 

MOBILE - Outlook App on : SOMEONE CHECK IF THESE STEPS ARE CORRECT

1. Access Account Settings: Navigate to "File" in the top left corner, then select "Account Settings".
2. Select the account: Choose the email account you want to remove from the list.
3. Delete the account: Click "Remove" to delete the selected account. 
4. Reconnect by clicking "Add Account". Forcing a new addition of that account will reconfigure the login correctly. 

MOBILE - Outlook App on : 

1. Open Settings app.
2. Tap Passwords & accounts.
   If "Password & accounts" isn’t available, tap any of the following based on your device:
   1. Users & accounts
   2. Passwords, passkeys & autofill
   3. Password, passkeys & accounts
   4. Manage accounts
3. Under "Accounts," tap Add account.
4. Tap Google and use your Kent State credentials to sign in.